If you have questions or need help after reviewing the items below, please contact us.
You can find the system requirements for remote desktop here.
You can place an order here and update your payment information here.
For security purposes, your account will be locked if you enter your password incorrectly five times in a row in a brief period. If this occurs, the account will automatically unlock after 30 minutes and you will be able to attempt to login.
Under rare circumstances, a session may lock if it is disconnected in an unusual way as sometimes occurs if you do not log off of Right Networks properly by clicking Start > Log Off. If this occurs, the session will automatically reset after 5 minutes and you will be able to attempt to login.
If you need your account unlocked more quickly, click here or email us at support@rightnetworks.com or call us at 603-324-0442, and request that your account be unlocked. You will need to provide your Right Networks username.
You can request an email to reset your password, unlock your account or get a list of usernames associated with your email address here.
You can change the password for your Right Networks login in two ways:
To encourage best security practices, all Right Networks logins are configured so that passwords expire every 30 days. Therefore you may be notified that your password will expire. Although we do not recommend it, if you do not want to have to change your password every 30 days, send an email to support@rightnetworks.com containing your user name asking for your password never to expire.
Yes. One way to do this is to use Microsoft's Remote Desktop Connection application. However, you should still check www.rightnetworks.com regularly for notices posted on the web login page.
Remote Desktop Connection is included with Windows XP, Vista, and Windows 7 and can be downloaded for older versions of Windows from here.
Once you have the Remote Desktop Connection application for Windows installed, configure it as follows:
You should now see the Remote Desktop shortcut icon on your desktop. It will look like a computer monitor with a satellite dish behind it and it will be named rightnetworks.rdp. You can connect to Right Networks by double-clicking the icon. On computers running Windows Vista, the first time you login to Right Networks make sure to enter the username as rightnetworks\username.
You can access the Right Networks using the Remote Desktop Connection application described above. However, if you want to log in via a browser you must use one that supports ActiveX controls, such as Internet Explorer. Netscape, AOL, Mozilla, and Firefox do not natively support ActiveX controls.
In order to successfully access Right Networks from your device you will need a compatible Remote Desktop client like iTap Mobile-RDP.
**Please note - Any applications mentioned in this article are not designed or written by Right Networks. This information is provided based on application testing and customer feedback.
If a Windows Update installed and you can no longer log into your hosted desktop, you should review the instructions that appear when you attempt to connect to your hosted desktop. If no instructions appear, you can access your hosted desktop using Microsoft's Remote Desktop Connection (RDP) program by clicking here, then "Open", then "Connect". Complete instructions are here. These links have been added to our "Login" page for your convenience. Microsoft is aware that they introduced this problem in both Windows XP Service Pack 3 and Windows Vista Service Pack 1 and recommended using RDC as a work-around.
Uploading files to Right Networks is done by simply copying from your local computer and pasting to Right Networks as follows:
Downloading files to Right Networks is done by simply copying from Right Networks and pasting to your local computer as follows:
To backup your QuickBooks company file to your local computer, you simply backup your company file as you usually would within QuickBooks, then copy the backup to your local computer.
The following outlines the steps to backup a file within QuickBooks - refer to the QuickBooks documentation for details. Once you complete those steps, download your backup file to your local computer following the steps above for downloading files.
When the backup completes, download the backup file you just created by following the instructions above for downloading files.
To print from Right Networks when using a Windows computer, simply select the printer named "UniPrint". UniPrint is a universal printer that routes all print jobs from Right Networks to a printer client running on your local computer. This client is installed automatically when you log into Right Networks through Internet Explorer via the Login page or manually by following the directions to log in without using Internet Explorer.
To print from Right Networks using a Macintosh, see below.
Right Networks uses a "universal printer" named UniPrint that routes all print jobs from Right Networks to a printer client running on your local computer. By default, that printer client client will send any print job to your default printer. To print to a different printer, do the following:
With this option set, the universal printer will display a preview of your print job so you can then print from the preview, selecting a printer from any of the printers that are configured on your local computer.
To complete this process, you will need the Right Networks Remote Desktop shortcut on your Desktop. If you already have this, please proceed to Step 2.
After launching the rightnetworks.rdp shortcut, you will now see that your Right Networks Hosted Desktop displays across multiple monitors. If you would like to remove this functionality, you may follow step 2 and delete the text as mentioned in step C.
According to our terms of use, an account is assigned to a specific person. If a second person logs onto an account that is already in use, the first person will be disconnected and the second person will take over the active session.
This means that a user has logged onto the system using the same account name as you. This may be because you left your account logged on from the office and then logged on from home - when you return to the office, you would see this message. If you see this message, you should log off the system via the remote desktop's Start menu and then log back in. To avoid seeing the message, make sure that you have not shared your account information with another person and make sure always to log off via the remote desktop's Start menu when you are finished working from a specific computer.
Our hosting system allows the users that you designate to access the system simultaneously, so a message like this typically indicates that another one of your users is on the system and that you should coordinate with them based on other details in that message.
However, this can also happen even when none of your users is connected to the remote desktop if one (or more) of them disconnected (by clicking the X at the top of the remote desktop window, etc) when they should have logged off (by selecting Log Off under the Start menu on the remote desktop). Disconnecting allows someone to reconnect and resume their remote desktop session (if they had disconnected accidentally, etc), but it prevents others from gaining exclusive access to whatever resources are in use by the disconnected session for up to three hours.
When you are done using the remote desktop, you should select Log Off under the Start menu on the remote desktop. If one of your users disconnected when they should have logged off, have them reconnect and log off properly or contact Right Networks support and let us know your username and what resource you are unable to access.
To access Right Networks from an Apple Macintosh computer, if you have a newer (Intel-based) Mac, download the Remote Desktop for Intel-based Macs and connect to asp.rightnetworks.com; if you are connecting from an older, PowerPC-based Mac, download the Remote Desktop for PowerPC-based Macs If you are unfamiliar with downloading and installing programs on a Mac, please see the detailed instructions below.
You should now see an icon on your Mac desktop named Right Networks.rdp and it looks like a computer monitor with a satellite behind it. Double-click the icon, click Connect and enter your Right Networks’ Username and Password
To print from a Mac, download and install the universal printer for Mac from here. Then select the printer named "UniPrint" when printing within Right Networks.
