Hosting Support FAQ

What are the system requirements for remote desktop?

How do I place an order or update my payment information?

How do I change my password?

You can change the password for your Right Networks login in two ways:

1. If you are currently logged into the service, go to Start > Windows Security and choose Change Password.
2. If you are not logged into the service, please send an email to support@rightnetworks.com containing your user name asking for your password to be changed.

Why am I being prompted to change my password when I login?

To encourage best security practices, all Right Networks logins are configured so that passwords expire every 30 days. Therefore you may be notified that your password will expire. Although we do not recommend it, if you do not want to have to change your password every 30 days, send an email to support@rightnetworks.com containing your user name asking for your password never to expire.

Can I log in to Right Networks without using Internet Explorer?

Yes. One way to do this is to use Microsoft's Remote Desktop Connection application. However, you should still check www.rightnetworks.com regularly for notices posted on the web login page.

Can I login using Firefox, Netscape, AOL, or Mozilla browsers?

You can access the Right Networks using the Remote Desktop Connection application described above. However, if you want to log in via a browser you must use one that supports ActiveX controls, such as Internet Explorer. Netscape, AOL, Mozilla, and Firefox do not natively support ActiveX controls.

A Windows Update installed and I can't log in. What do I do?

How do I upload files to Right Networks from my local computer?

Uploading files to Right Networks is done by simply copying from your local computer and pasting to Right Networks as follows:

1. Login to Right Networks making sure to check the checkbox for uploading and downloading files on the Right Networks login page. If a prompt appears regarding trusting the computer to which you are connecting, make sure the "Allow access to your local disk drives" option is checked and click Yes.
2. Go to Start > My Computer on the Right Networks Remote Desktop and confirm that the drives on your local computer appear in the list of drives available via the remote desktop. If they do not appear you may have attached to your previous session and you will need to log off of the Right Networks Remote Desktop via Start > Log Off and login again, making sure to check the checkbox for uploading and downloading files.
3. Navigate via the appropriate local drive listed above and locate the file(s) that you want to copy to Right Networks.
4. Highlight the files you want to copy and go to Edit > Copy.
5. Navigate to the folder, usually on your hosted H or I drive, into which you want to copy the file(s).
6. Go to Edit > Paste to start the upload and then wait until the upload completes.

How do I download files from Right Networks to my local computer?

Downloading files to Right Networks is done by simply copying from Right Networks and pasting to your local computer as follows:

How do I backup my QuickBooks company file to my local computer?

To backup your QuickBooks company file to your local computer, you simply backup your company file as you usually would within QuickBooks, then copy the backup to your local computer.

How do I print to a printer that is not my default printer?

The Universal Printer routes all print jobs from Right Networks to the Universal Printer client running on your local computer. By default, the Universal Printer client will send any print job to your default printer. To print to a different printer, do the following:

1. While logged into Right Networks, locate the Universal Printer icon on your local computer.
   It should be near your system clock and it looks like a printer with a globe above it:
2. Right-click on the Universal printer icon and choose Prompt For Printer.

With this option set, the Universal Printer will prompt you each time you print to select a printer from any of the printers that are configured on your local computer.

Can I share my account with another person?

According to our terms of use, an account is assigned to a specific person. If a second person logs onto an account that is already in use, the first person will be disconnected.

What does the message that "another user has connected to the session" mean?

This means that a user has logged onto the system using the same account name as you. This may be because you left your account logged on from the office and then logged on from home - when you return to the office, you would see this message. If you see this message, you should log off the system via the remote desktop's Start menu and then log back in. To avoid seeing the message, make sure that you have not shared your account information with another person and make sure always to log off via the remote desktop's Start menu when you are finished working from a specific computer.

Why is there a message that something is "opened by another user"?

Our hosting system allows the users that you designate to access the system simultaneously, so a message like this typically indicates that another one of your users is on the system and that you should coordinate with them based on other details in that message.

However, this can also happen even when none of your users is connected to the remote desktop if one (or more) of them disconnected (by clicking the X at the top of the remote desktop window, etc) when they should have logged off (by selecting Log Off under the Start menu on the remote desktop). Disconnecting allows someone to reconnect and resume their remote desktop session (if they had disconnected accidentally, etc), but it prevents others from gaining exclusive access to whatever resources are in use by the disconnected session for up to three hours.

When you are done using the remote desktop, you should select Log Off under the Start menu on the remote desktop. If one of your users disconnected when they should have logged off, have them reconnect and log off properly or contact Right Networks support and let us know your username and what resource you are unable to access.

How do I access the system using an Apple Macintosh computer?

How do I print when using the system from a Macintosh computer?

The Universal Printer is not available for the Mac operating system, so Mac users must save print jobs to their local system as a PDF and then print them locally as follows:

1. Log into the Right Networks service using your Remote Desktop Client for Macs.
2. Once logged into the system, log into your QuickBooks company file.
3. Once your company file is open, bring up an item to print.
4. Choose the print button.
5. You will be presented with the QuickBooks print screen.
6. Make sure the Print To is set to Printer and the Universal Printer on NE00 is selected.
7. Click on the Options button.
8. Choose the Delivery Options tab.
9. Choose the Save To Disk option and click Browse.
10. Drop down the Save In menu and choose a location on your local computer to save the file.
11. Once you have selected the location, enter a file name and choose Save.
12. Click OK on the Options screen.
13. Click the Print button.

The print job will be saved to your local computer as a PDF. You can now minimize the remote desktop window, browse to the location of where you save the print job, open the PDF and print. If you are saving multiple print jobs before printing on your local system, make sure to change the file name listed on the Delivery Options with each print job so you do not overwrite.