Right Networks Support

New: Right Networks File Manager


The Right Networks File Manager helps you easily, securely and rapidly manage your hosted files or upload or download files.

To log into the Right Networks File Manager, click here. To watch the video about about the Right Networks File Manager, click here. To read the February Newsletter article, click here.

General Support Information

You can view help and support videos to complete various tasks within Right Networks here.

If you forgot your username or password, you can request a reminder email or reset email here.

You can review the system requirements for accessing our hosting service here.

You can review Frequently Asked Questions asked by users of our hosting service here.

If you would like to enable users to login to Right Networks directly from your website, we've explained how to do so very easily here.

If you are a Right Networks customer, contact us with your support questions. Please have your customer identification information ready when you call.


Downloads

  • Remote desktop software for Right Networks is built into Windows XP SP3, Vista and Windows 7. If you have an older version of Windows or a non-Windows computer, you can download remote desktop software here: Windows XP SP2, Windows 2000 and older, Mac OS X (newer Intel-based).
  • You are able to login to your Right Networks Hosted Desktop using Microsoft's Remote Desktop Connection application which is built into Windows XP, Vista, and Windows 7 using this link. Instructions for connecting via the Remote Desktop Connection application are available here.
  • Download printer drivers for Windows here and for Mac here.
    The Windows printer driver requires Microsoft .NET available here or through Windows Update.
  • To update your Internet Explorer settings to make Right Networks a trusted site and to enable our ActiveX controls, download this iesettings.reg file, click "Run", "Yes", then "OK".
  • If you encounter a "License Protocol Error" when trying to connect to your remote desktop, download this licenseprot.reg file, click "Run", "Yes", then "OK".
  • Download a free evaluation of Sophos Anti-Virus here.

Billing and Payments

  • Update your billing contact and/or payment information here.

Remote Support

  • If you are on a call with a Right Networks support representative and you've been asked to start a remote support session, click here.

Private Label Login

If you would like to enable users to login to Right Networks directly from your website, we've explained how to do so very easily here.

Tools

    Join a Remote Support Session
  • Click Here if a Right Networks Support engineer asks you to join a remote support session.