Right Networks Support

Right Networks Helpdesk for Existing Customers

If you are an existing Right Networks customer, click here to access our advanced helpdesk. Sign in using your Right Networks username and password.

You can access common downloads, chat support, knowledgebase, and ticket history.


Mac Users: Update to Microsoft Remote Desktop App

Mac users using Microsoft's old RDC program (version 2.1.1 or older) should update to Microsoft's "Microsoft Remote Desktop" App to resolve licensing protocol errors in addition to providing a superior experience. For setup instructions, click here.

Right Networks File Manager

The Right Networks File Manager helps you easily, securely and rapidly manage your hosted files or upload or download files.

To log into the Right Networks File Manager, click here. To watch the video about about the Right Networks File Manager, click here.

General Support Information

If you forgot your username or password, you can request a reminder email or reset email here.

You can review the system requirements for accessing our hosting service here.

If you would like to enable users to login to Right Networks directly from your website, we've explained how to do so very easily here.

If you are a Right Networks customer, contact us with your support questions. Please have your customer identification information ready when you call.

Weekly File Cleanup - To help you avoid storage overage fees, we delete QuickBooks backup (QBB) files each Sunday since we automatically back up your data. We retain the last 90 days of individual backup sets from the current date, which are created nightly (eliminating the need for QuickBooks backup files). If you wish to keep these files, you can transfer them to your local computer as described here.

Billing and Payments

  • Update your billing contact and/or payment information here.

Remote Support

  • If you are on a call with a Right Networks support representative and you've been asked to start a remote support session, click here.

Tools

    Join a Remote Support Session
  • Click Here if a Right Networks Support engineer asks you to join a remote support session.