Right Networks is always seeking new ways to provide the best possible customer service experience
Leading cloud hosting company continually improves client experience through new technology.
November 6, 2014 -- Hudson, NH -- Right Networks® is pleased to announce the rollout of a new helpdesk for its user community of tens of thousands of subscribers. As the leading provider of hosted applications for small businesses and accounting firms, Right Networks is always seeking new ways to provide the best possible customer service experience.
The Helpdesk features single sign-on technology and provides one central location for everything the user needs, including ticket submission and tracking, forums, and a vast knowledgebase. In addition to 24x7 email and phone support, the Helpdesk also enabled Right Networks to roll out its new Chat channel, which allows for the fastest engagement with a technical support representative. More than twenty percent of customers engaging Support are doing so via this new channel.
"It is a consistent effort to provide new and exciting ways for our customers to improve their business," states John Farrer, COO/CIO of Right Networks. "Streamlining the support experience and empowering our customers is just another leap forward in that mission."
Right Networks has also released several other solutions with the customer in mind. Most notably, the new File Manager which allows users to manage their hosted data from any browser in any location with an easy to use interface.
About Right Networks
Right Networks is the right choice to move your organization into the Cloud easily, reliably, and securely. Founded in 2002 by an experienced team with decades of proven success, Right Networks leverages its advanced, proprietary virtualization technology to deliver clustered virtual desktops and servers that power the Hosted Network. Businesses can access their traditional desktop applications and their data with an Internet connection from anywhere in the world to collaborate reliably, and securely in the Cloud. By combining its HyperRight® virtualization technology with enterprise-class infrastructure in top-tier data centers and acclaimed U.S.-based customer support, Right Networks delivers a superior solution at a fraction of the price of other providers.