Join the team that changes how accounting gets done

Current Openings

Working at Right Networks

In addition to being a really nice group of people (or so we’re told) we’re also on a mission. We’re obsessed with helping our customers achieve their business goals, and we’re driven by building great products that our customers love.

The Right Networks Culture

We foster a work environment which shares the same principles of the Right Networks products—productive, supportive, and enjoyable.

Perks & Benefits

COMPETITIVE SALARY

To provide best-in-class software, we need a best-in-class team. We offer competitive salaries to recruit the best talent.

HEALTH & WEALTH

Company-paid health, dental, vision, life insurance, long- and short-term disability. And, a 401(k) matching program.

FOOD & SNACKS

There’s no need to worry about what’s for lunch—we’ve got you covered. We have daily company-paid catered lunches, and snacks and drinks for when you need a boost throughout the day.

PAID TIME OFF

With paid holidays and a generous PTO bank, you have the time to be there for what’s important in your life.

ON-SITE GYM

You’ll be on your way to a healthier you in no time with a gym conveniently located on site.

OUTINGS & EVENTS

Beyond being coworkers alone, we’re a close-knit team that likes spending time together. You’ll join us for lots of fun events throughout the year.

Current Openings

Location
Alpharetta, GA

Seniority Level
Associate

Employment Type
Full-time

Job Function
Business Development, Sales

Industries
Information Technology & Services, Computer Networking, Telecommunications

Client Success Manager

The Client Success Manager is a highly proactive and driven IT account manager that engages with accounting professionals to deliver results. The manager is responsible for managing the life cycle of the firms following the project implementation to the date of renewal. The position focuses on developing lasting relationships with Right Networks Custom Cloud clients by providing excellent service and user experience. The position focuses on two main aspects: references and retention inside the Right Networks Custom Cloud.

Primary Responsibilities:

As a Client Success Manager, your role in the Right Networks organization will be to provide an extremely high level of service and leadership to our clients. Ultimately, your efforts will be essential in providing a positive experience to our clients. A Client Success Manager will:

  • Have regular contact with firm admins or partners
  • Make recommendations to the firms for software and hardware purchases
  • Ensure the Right Networks Custom Cloud experience is stable and consistent for their firms
  • Communicate with Right Networks internal teams (Service, Application, Project, Infrastructure) to deliver resolutions to clients
  • Show our clients that they are valued and appreciated
  • Be responsible for having an in depth understanding of the Right Networks procedures and processes
  • Be the voice of the customer
  • Additional Responsibilities:

    Account Management

  • Day-to-day activities include keeping a pulse on our clients
  • Guide escalation process where necessary through the proper support channels
  • Manage client communication via weekly updates, status page, and email
  • PR, write up root cause analysis, and communicate effectively with clients on outages
  • Monitor LUN and SQL space for clients on a daily basis
  • Assist in hardware purchases
  • Manage client projects such as ISP transitions, firewall conversions, new software implementation
  • Any additional tasks required to ensure the client has a positive experience
  • Miscellaneous

  • Assist other departments as needed
  • Complete special projects and tasks assigned by management
  • Every Client Success Manager will be required to provide qualified references every month to the Sales Team
  • Renewals- delivered in a timely fashion, and a 97% close rate.
  • Requirements:

  • 4-6+ years of account management experience in the IT industry or related experience
  • Excellent communication, time management, decision making, presentation, and organization skills.
  • Ability and desire to learn Right Networks processes and technologies
  • Knowledge of the accounting industry, as it relates to the services and products offered by Right Networks is desired
  • Understanding of various technologies such as Citrix, Microsoft, Dell, Network Monitoring systems, etc.
  • Bachelor’s degree in business management or equivalent, preferred
  • Location
    Bozeman, MT

    Seniority Level
    Entry level

    Employment Type
    Full-time

    Job Function
    Information Technology

    Industries
    Information Technology & Services, Computer Networking, Telecommunications

    Network Admin Printer Engineer

    A Printer Engineer is responsible for maintaining printer configuration standards for clients’ local networks. The standards are to be consistent with Right Network company policies that ensure high client satisfaction, stability, and scalability. The Printer Engineer will document these standards and help train employees as well as be the central figure in implementing these policies. The Printer Engineer will also assist members of the Service and Operations team on printer troubleshooting issues.

    The primary responsibility of the Printer Engineer role is to install printers, both network and local, according to Right Network Company standards. These standards are to be documented by the Printer Engineer for the greater group of Right Network employees. The Printer Engineer is also part of the team that is in charge of establishing or modifying the printer standards should the need arise or new technology be available. This role is primarily responsible for documenting these standards and for keeping other departments in the knowledge of when standards change. Additional responsibilities also include assisting other departments in printer troubleshooting. Multi-function devices that both print and scan will also be the responsibility of the Printer Engineer to configure and set up. Stand alone scanners will not be the responsibility of this role.

    Responsibilities:

  • Expert knowledge in printer technology, printer installations; both local and network installs
  • Expert knowledge in configuring printers via Group Policy Objects
  • Expert knowledge in printer drivers
  • Experience in remote printer installs
  • Knowledge in session printing via Citrix is desirable
  • Ability to install and troubleshoot over the phone with clients.
  • Location
    New Hampshire, NH

    Seniority Level
    Mid-Senior level

    Employment Type
    Full-time

    Job Function
    Marketing, Sales, Accounting/Auditing

    Industries
    Information Technology & Services, Accounting, Computer & Network Security

    Senior Business System Analyst

    The Business System Analyst is a key member of the Business Systems team, responsible for supporting the Right Networks environment. The Business System Analyst is responsible for working with business stakeholders to optimize their processes by understanding and documenting requirements and technical solutions. Within this, the Business System Analyst will design and implement the required changes to a variety of related 3rd party systems within and around Salesforce.com. Within this role, there is a heavy focus on Salesforce.com. This role is located at our Hudson NH Headquarters.

    Responsibilities:

  • Works with stakeholders to develop business requirements which will then turn into solution design and implementation.
  • Optimize processes and systems with a focus on continuous improvement for our internal and external customers.
  • Create application and technical designs which leverage Salesforce best practices.
  • Identifies and documents deficiencies and resolutions/workarounds for known issues.
  • Work directly with the Development team to ensure that system designs are implemented successfully to support the business.
  • Provide user training and work with stakeholders to define and execute the proper user acceptance testing.
  • As necessary, research, evaluate, select, and integrate new 3rd party systems.
  • Other duties as assigned such as special projects.
  • Experience and Skills:

  • 5 years of successful and progressively responsible experience as a Solution Architect, Business Analyst, or Salesforce Administrator with at least 3 of which at a B2B SaaS technology company.
  • Bachelor’s Degree in a Business or IT related field.
  • Salesforce Administrator certification required. Extensive experience with both Sales and Service Cloud.
  • Experience with Agile methodology and JIRA a plus.
  • Experience with other SaaS applications a plus (Zuora, Adobe Sign, Affiliate Marketing tools).
  • Assertive and accountable with a strong sense of responsibility for the timely completion of tasks as well as the responsibility to ensure an understanding of shared tasks.
  • Excellent communication and interpersonal skills. Ability to communicate at all levels of the organization on issues of strategy, risk, process, and ongoing operations.
  • Must be high-energy and situationally aware. Passionate advocate for delivering value.
  • Creative problem-solver with the ability to focus on the details and big picture.
  • Skilled negotiator who utilizes good listening skills to influence, understand, motivate and build consensus.
  • Team player.
  • Location
    Bozeman, MT

    Seniority Level
    Entry level

    Employment Type
    Full-time

    Job Function
    Customer Service, Information Technology

    Industries
    Information Technology & Services, Computer Software, Computer Networking

    Junior Consultant

    We are on a mission to transform the accounting industry by providing the best, most advanced cloud technology solutions and service. We need smart, hard-working, caring, ambitious talent to keep up with our growth and to figure out better ways to solve new technical challenges. This position was designed for people just starting out in their IT career. Our goal is to effectively train you to promote you as fast as possible into our Level 1 Consultant position. Most people get promoted after 3-6 months.

    WHAT YOU WILL DO

    You will work on a team to provide excellent technical support of our cloud products and services. This role is designed to train you in the skills needed to become a Level 1 Consultant. You will serve as a first responder to requests from our clients and will troubleshoot requests that you can solve in 30 minutes or less. As you grow in the role you will take on more and more challenging requests that take longer to solve.

    Your goal is to build a strong reputation among our clients of effective troubleshooting and exceptional customer service. Most of the support you provide is done remotely through chat, email, phone, and remoting in. The problems you will solve will look different daily and will give you a broad range of experience in technical support. Specifically, you will:

  • Provide technical support to cloud servers, applications, and managed workstations
  • Problem solve issues related to servers, connectivity, networking, printers, applications, virtualization, security and directory services
  • Ensure a positive client experience and high client satisfaction
  • Function as a first responder to new tickets or calls on client’s technical issues.
  • Limit troubleshooting to 30 minutes in order to provide rapid response to continually incoming support requests
  • Assist in developing documentation, knowledgebase and best practice guides
  • Communicate highly technical information to both technical and non-technical users
  • Escalate your client request upward if you can’t solve it
  • WHAT WE LOOK FOR

  • You love technology and helping others use it
  • You are amazing at troubleshooting problems
  • You can wear many hats and quickly shift gears from one kind of problem to the next
  • You can easily communicate tech to non-technical people with a soft touch
  • You have experience in customer service and can stay calm and collected under pressure
  • You are self-driven and absolutely love to learn
  • You are talented at managing expectations and your time
  • You love collaborating across teams and are personable, helpful, and incredibly detailed
  • You have always been the go to person for computer questions in your family or among your friends
  • You have built your own computer and have explored learning more about IT in your free time
  • You are pursuing certifications and/or have recently finished your IT degree
  • Location
    Hudson, NH

    Seniority Level
    Mid-Senior level

    Employment Type
    Full-time

    Job Function
    Marketing, Sales, Accounting/Auditing

    Industries
    Information Technology & Services, Computer Software, Accounting

    Senior Customer Marketing Manager

    Reporting to the VP of Marketing, the Senior Customer Marketing Manager will be responsible for creating and executing on the company’s first broad based customer marketing strategy and will be focused 100% on achieving the upsell and cross sell metrics established by the team. They will lead the design, execution and management of engaging marketing campaigns that will help build stronger customer relationships, engage and motivate customer advocates, identify cross-sell and upsell opportunities, and increase loyalty and retention.

    The candidate must be a creative and strategic thinker with a proven track record of successfully developing and executing programs that drive increased customer revenue, retention and loyalty. The candidate will collaborate with other areas of marketing as well as the sales and customer success organizations to ensure alignment around shared goals and outcomes.

    Responsibilities Include:

  • To develop and execute a customer marketing strategy and achieve clear customer business expansion metrics including lead targets set by the team.
  • Closely monitor success and execute course corrections if needed where goals are not being achieved.
  • Build stronger relationships with customers through engaging marketing campaigns and communication strategies with the goal of increasing referrals, and cross-sell and upsell opportunities.
  • Identify key customers that can act as a marketing channel through case studies, speaking opportunities, etc.
  • Help marketing and sales meet business objectives through customer advocacy initiatives including reference and referral programs.
  • Customer segmentation strategies and delivering relevant content and messages.
  • Customer education initiatives regarding our products and services.
  • Continuously analyzing the performance of our customer ARPU and retention programs and preparing regular readouts for marketing leadership.
  • Leveraging data to make informed recommendations and decisions regarding strategies and programs.
  • Management of the customer communication calendar and striking a balance between keeping customers informed and maintaining a positive user experience.
  • Exploring and testing different channels and tactics for engaging customers beyond the Inbox.
  • Collaborating with peers to align ARPU programs with other ongoing initiatives.
  • Composing customer emails and communications.
  • Managing library of up-to-date customer success stories and testimonials.
  • Develop a customer lifecycle campaign program and work with marketing operations and customer support to implement.
  • Qualifications

  • 5-7 years’ experience successfully creating and executing marketing strategies and programs that drive customer advocacy and successful upsell/cross sell activity.
  • 3-5 years’ experience effectively leading customer focused marketing teams.
  • Highly motivated individual who thrives in a fast-paced team environment and is adaptable to changing market and organizational requirements.
  • Experienced in using digital marketing tools and marketing systems including Salesforce and Pardot and affiliate marketing platforms like PartnerStack.
  • Experience in defining and tracking customer marketing KPI’s.
  • Easily strikes a balance between thinking strategically and executing tactically.
  • Exceptional written and verbal communication skills, public presentation skills.
  • Demonstrates strong business judgment, a high level of initiative, creativity and flexibility.
  • Outstanding work ethic, results-oriented, and creative/innovative style.
  • Metrics driven and results-oriented with demonstrated analytical skills.
  • BA or BS in Marketing, Business or related field.
  • Location
    Bozeman, MT

    Seniority Level
    Entry level

    Employment Type
    Full-time

    Job Function
    Information Technology

    Industries
    Marketing & Advertising, Information Technology & Services, Computer Software

    Junior Service Desk Analyst

    We are on a mission to transform the accounting industry by providing the best, most advanced cloud technology solutions and service. We need smart, hard-working, caring, ambitious talent to keep up with our growth and to figure out better ways to solve new technical challenges.

    This position was designed for people just starting out in their IT career. Our goal is to effectively train you to promote you as fast as possible into our Level 1 Consultant position. Most people get promoted after 3-6 months.

    What You Will Do

    You will work on a team with other Junior Consultants to provide excellent technical support of our cloud products and services. This role is designed to train you in the skills needed to become a Level 1 Consultant. You will serve as a first responder to requests from our clients and will troubleshoot requests that you can solve in 30 minutes or less. As you grow in the role you will take on more and more challenging requests that take longer to solve.

    Your goal is to build a strong reputation among our clients of effective troubleshooting and exceptional customer service. Most of the support you provide is done remotely through chat, email, phone, and remoting in. The problems you will solve will look different daily and will give you a broad range of experience in technical support. Specifically, you will

      • Provide technical support to cloud servers, applications, and managed workstations
      • Problem solve issues related to servers, connectivity, networking, printers, applications, virtualization, security and directory services
      • Ensure a positive client experience and high client satisfaction
      • Function as a first responder to new tickets or calls on client’s technical issues.
      • Limit troubleshooting to 30 minutes in order to provide rapid response to continually incoming support requests
      • Assist in developing documentation, knowledgebase and best practice guides
      • Communicate highly technical information to both technical and non-technical users
      • Escalate your client request upward if you can’t solve it

    Requirements

      • You love technology and helping others use it
      • You are amazing at troubleshooting problems
      • You can wear many hats and quickly shift gears from one kind of problem to the next
      • You can easily communicate tech to non-technical people with a soft touch
      • You have experience in customer service and can stay calm and collected under pressure
      • You are self-driven and absolutely love to learn
      • You are talented at managing expectations and your time
      • You love collaborating across teams and are personable, helpful, and incredibly detailed
      • You have always been the go to person for computer questions in your family or among your friends
      • You have built your own computer and have explored learning more about IT in your free time
      • You are pursuing certifications and/or have recently finished your IT degree

    Benefits

      • 401k with company match
      • Comprehensive health benefits
      • Progressive PTO policy
      • Training Sponsorships
      • Casual dress code
      • Office ping pong and shuffleboard tables
      • Fun company events
      • Office snacks
      • Normal office hours

    About Us

    Right Networks is a fast-growing tech business with locations throughout the US and Canada. Right Networks gets all your critical accounting and business applications into the cloud so your team can work from anywhere, making it that much easier to collaborate, onboard teammates, and even expand your business into new geographies.

    It is an exciting time to join the Right Networks TEAM, you will enjoy many benefits including

      • Highly Competitive salary
      • Matching % 401k
      • Company subsidized health, dental, vision, life insurance, long and short term disability
      • Generous PTO Bank
      • Company outings and events

    “Right Networks is a fast-growing, dynamic company with a great culture. I’m happy to be at a company that has such a strong focus on both employees and customers.”

    Steve Perras

    Transform your business.

    With our cloud-connected application ecosystem, there are no boundaries. Achieve the flexibility that is critical to serve your clients and run your business.