Join the team that changes how accounting gets done

Current Openings

Working at Right Networks

In addition to being a really nice group of people (or so we’re told) we’re also on a mission. We’re obsessed with helping our customers achieve their business goals, and we’re driven by building great products that our customers love.

The Right Networks Culture

We foster a work environment which shares the same principles of the Right Networks products—productive, supportive, and enjoyable.

Perks & Benefits

COMPETITIVE SALARY

To provide best-in-class software, we need a best-in-class team. We offer competitive salaries to recruit the best talent.

HEALTH & WEALTH

Company-paid health, dental, vision, life insurance, long- and short-term disability. And, a 401(k) matching program.

FOOD & SNACKS

There’s no need to worry about what’s for lunch—we’ve got you covered. We have daily company-paid catered lunches, and snacks and drinks for when you need a boost throughout the day.

PAID TIME OFF

With paid holidays and a generous PTO bank, you have the time to be there for what’s important in your life.

ON-SITE GYM

You’ll be on your way to a healthier you in no time with a gym conveniently located on site.

OUTINGS & EVENTS

Beyond being coworkers alone, we’re a close-knit team that likes spending time together. You’ll join us for lots of fun events throughout the year.

Current Openings

Location
Bozeman, MT

Seniority Level
Entry level

Employment Type
Full-time

Job Function
Customer Service, Information Technology

Industries
Information Technology & Services, Computer Software, Computer Networking

Junior Consultant

We are on a mission to transform the accounting industry by providing the best, most advanced cloud technology solutions and service. We need smart, hard-working, caring, ambitious talent to keep up with our growth and to figure out better ways to solve new technical challenges. This position was designed for people just starting out in their IT career. Our goal is to effectively train you to promote you as fast as possible into our Level 1 Consultant position. Most people get promoted after 3-6 months.

WHAT YOU WILL DO

You will work on a team to provide excellent technical support of our cloud products and services. This role is designed to train you in the skills needed to become a Level 1 Consultant. You will serve as a first responder to requests from our clients and will troubleshoot requests that you can solve in 30 minutes or less. As you grow in the role you will take on more and more challenging requests that take longer to solve.

Your goal is to build a strong reputation among our clients of effective troubleshooting and exceptional customer service. Most of the support you provide is done remotely through chat, email, phone, and remoting in. The problems you will solve will look different daily and will give you a broad range of experience in technical support. Specifically, you will:

  • Provide technical support to cloud servers, applications, and managed workstations
  • Problem solve issues related to servers, connectivity, networking, printers, applications, virtualization, security and directory services
  • Ensure a positive client experience and high client satisfaction
  • Function as a first responder to new tickets or calls on client’s technical issues.
  • Limit troubleshooting to 30 minutes in order to provide rapid response to continually incoming support requests
  • Assist in developing documentation, knowledgebase and best practice guides
  • Communicate highly technical information to both technical and non-technical users
  • Escalate your client request upward if you can’t solve it
  • WHAT WE LOOK FOR

  • You love technology and helping others use it
  • You are amazing at troubleshooting problems
  • You can wear many hats and quickly shift gears from one kind of problem to the next
  • You can easily communicate tech to non-technical people with a soft touch
  • You have experience in customer service and can stay calm and collected under pressure
  • You are self-driven and absolutely love to learn
  • You are talented at managing expectations and your time
  • You love collaborating across teams and are personable, helpful, and incredibly detailed
  • You have always been the go to person for computer questions in your family or among your friends
  • You have built your own computer and have explored learning more about IT in your free time
  • You are pursuing certifications and/or have recently finished your IT degree
  • Location
    Hudson, NH

    Seniority Level
    Mid-Senior level

    Employment Type
    Full-time

    Job Function
    Marketing, Sales, Accounting/Auditing

    Industries
    Information Technology & Services, Computer Software, Accounting

    Senior Customer Marketing Manager

    Reporting to the VP of Marketing, the Senior Customer Marketing Manager will be responsible for creating and executing on the company’s first broad based customer marketing strategy and will be focused 100% on achieving the upsell and cross sell metrics established by the team. They will lead the design, execution and management of engaging marketing campaigns that will help build stronger customer relationships, engage and motivate customer advocates, identify cross-sell and upsell opportunities, and increase loyalty and retention.

    The candidate must be a creative and strategic thinker with a proven track record of successfully developing and executing programs that drive increased customer revenue, retention and loyalty. The candidate will collaborate with other areas of marketing as well as the sales and customer success organizations to ensure alignment around shared goals and outcomes.

    Responsibilities Include:

  • To develop and execute a customer marketing strategy and achieve clear customer business expansion metrics including lead targets set by the team.
  • Closely monitor success and execute course corrections if needed where goals are not being achieved.
  • Build stronger relationships with customers through engaging marketing campaigns and communication strategies with the goal of increasing referrals, and cross-sell and upsell opportunities.
  • Identify key customers that can act as a marketing channel through case studies, speaking opportunities, etc.
  • Help marketing and sales meet business objectives through customer advocacy initiatives including reference and referral programs.
  • Customer segmentation strategies and delivering relevant content and messages.
  • Customer education initiatives regarding our products and services.
  • Continuously analyzing the performance of our customer ARPU and retention programs and preparing regular readouts for marketing leadership.
  • Leveraging data to make informed recommendations and decisions regarding strategies and programs.
  • Management of the customer communication calendar and striking a balance between keeping customers informed and maintaining a positive user experience.
  • Exploring and testing different channels and tactics for engaging customers beyond the Inbox.
  • Collaborating with peers to align ARPU programs with other ongoing initiatives.
  • Composing customer emails and communications.
  • Managing library of up-to-date customer success stories and testimonials.
  • Develop a customer lifecycle campaign program and work with marketing operations and customer support to implement.
  • Qualifications

  • 5-7 years’ experience successfully creating and executing marketing strategies and programs that drive customer advocacy and successful upsell/cross sell activity.
  • 3-5 years’ experience effectively leading customer focused marketing teams.
  • Highly motivated individual who thrives in a fast-paced team environment and is adaptable to changing market and organizational requirements.
  • Experienced in using digital marketing tools and marketing systems including Salesforce and Pardot and affiliate marketing platforms like PartnerStack.
  • Experience in defining and tracking customer marketing KPI’s.
  • Easily strikes a balance between thinking strategically and executing tactically.
  • Exceptional written and verbal communication skills, public presentation skills.
  • Demonstrates strong business judgment, a high level of initiative, creativity and flexibility.
  • Outstanding work ethic, results-oriented, and creative/innovative style.
  • Metrics driven and results-oriented with demonstrated analytical skills.
  • BA or BS in Marketing, Business or related field.
  • Location
    Hudson, NH

    Seniority Level
    Mid-Senior level

    Employment Type
    Full-time

    Job Function
    Business Development, Writing/Editing, Customer Service

    Industries
    Information Technology & Services, Accounting, Computer Software

    Senior Website Manager

    Reporting to the Marketing Operations Leader, the Sr. Website Manager will serve as the web/digital consultant for the department, including recommendations, updates, problem-solving, QA and performance optimization.

    The Sr. Website Manager will collaborate with other marketing team members in branding & content, new customer acquisition demand generation, customer and product marketing as well as cross-functionally with key stakeholders in sales, business development, support and operations teams to provide an optimal customer experience and continuously improve the site’s ability to convert traffic to revenue.

    Responsibilities Include:

  • Accountable for improving conversion from website visit to measurable outcomes (content downloads, sales contact requests, inbound sales calls, purchase, etc.) through continuous testing and optimization.
  • Own and manage key web/digital platforms
  • Google Analytics
  • Google Tag Manager
  • VWO
  • Responsible for refining tracking capabilities and managing naming conventions for digital and website initiatives to ensure accurate and meaningful reporting from campaign performance through to closed/won opportunities.
  • Work with the Acquisition Marketing Manager to define tracking requirements for all campaigns/initiatives across all sources: goals, events, tags, conversion pixels, etc.
  • Assist in creation of SEO strategy and drive tactical execution on a daily basis.
  • Coordinate with marketing operations on landing page functionality and testing/optimization
  • Collaborate with business systems and development teams to optimize Buy Now flow and improve performance of the ecommerce channel.
  • Gather actionable insights on site performance and provide recommendations for key stakeholders across the organization.
  • Create and manage website testing and optimization framework to ensure continuous improvement of website, marketing and business KPIs.
  • Develop and maintain processes for website project scoping, intake and management to ensure efficient use of agency budget.
  • Work with marketing team to plan and prioritize development of website functionality, features, structure and content using best practices.
  • Manage weekly website pushes.
  • Manage agency performance, including hours and budget allocation.
  • Act as primary contact for leadership and operations for outages and other unforeseen events and manage communication across the organization as required.
  • Collaborate with operations as needed on website access, security, etc.
  • Qualifications

  • At least 5 years of manager-level experience in website-related roles and content management systems.
  • Demonstrated track record of developing successful test-and-learn strategies that resulted in improved website conversion, prospect/lead capture in a business-to-business setting, preferably with a subscription or SaaS model.
  • Proficiency in HTML and CSS required. Experience with WordPress and Divi Builder highly desired.
  • 2 years’ experience in Pardot and Salesforce environments required.
  • Proficiency in Google Analytics and experience interpreting data and communicating results to marketing and business stakeholders.
  • Possess an ROI-mindset when establishing priorities and use of limited resources.
  • Ability to apply Agile concepts/processes as needed to support changes in product offerings, target audiences and more that impact the website framework and content hierarchies.
  • Bachelor’s degree required.
  • Self‐motivated, capable of working in a dynamic environment.
  • Team player that is also comfortable working independently.
  • Location
    Hudson, NH

    Seniority Level
    Mid-Senior level

    Employment Type
    Full-time

    Job Function
    Engineering, Information Technology, Business Development

    Industries
    Information Technology & Services, Accounting, Computer & Network Security

    Senior SQA Engineer

    We are looking for an experienced Senior Software Quality Engineer with a proven track record of testing high quality web-based applications. The candidate should have experience in build and release of ASP/.NET products. We are an Asp.Net/C#/Angular environment with a true focus of providing an incredible working environment for our staff.

    We are an Agile shop that embraces iterative development, test automation and continuous deployment, so all team members are empowered to influence the direction of the product.

    Responsibilities Include:

  • Develop and execute manual and automated testing of web applications and associate API’s
  • Close collaboration with developers and product owner in Agile/Scrum environment to understand, identify, and document acceptance criteria as well as story pointing
  • Small iterations, daily standup meetings and manual and automation testing help deliver value to our customers in one-month release cycles
  • Research problems reported in production and communicate results with appropriate parties for resolution
  • Participate in communications with other departments to coordinate test and implementation activities
  • Identify potential process improvement areas, suggest options, and recommend approaches
  • Mentor junior SQA engineers and assist QA lead in developing a reliable and repeatable test process
  • Review test plans and test cases for accuracy
  • Qualifications

  • 5-10 years’ experience with testing web-based applications and REST or SOAP API testing
  • Experience with Microsoft Team Foundation Server preferred
  • Experience in working in an Azure environment preferred
  • Experience with Agile development practices is a plus (Agile SCRUM is preferred)
  • Working knowledge of automated testing tools such as Selenium, Protractor, Visual Studio Team Edition
  • Developing Load and Performance tests using JMeter
  • Experience with relational databases and proficiency with SQL is a plus
  • Programming knowledge of C# and .NET is a plus
  • Experience with Jira, Confluence preferred
  • Location
    Hudson, NH

    Seniority Level
    Mid-Senior level

    Employment Type
    Full-time

    Job Function
    Engineering, Information Technology, Business Development

    Industries
    Information Technology & Services, Accounting, Computer Software

    Performance Test Engineer

    Come join the Right Networks Team! We are seeking a highly motivated professional to join us as a Performance Test Engineer. The successful candidate will work in a technically diverse and dynamic environment with a team of professionals responsible for all aspects of the Cloud environment and supporting the needs of the business. This can be a remote Position for the right candidate.

    The successful candidate will be responsible for non-functional performance testing and optimizing systems and applications in a large scale, multi-tenant, windows remote desktop environment.

    Some of the duties and responsibilities of this position may include, but are not limited to:

  • Test and optimize highly scalable solutions involving cloud-based infrastructure.
  • Design, build and manage a monitoring and performance lab environment.
  • Establish performance baselines and for all core systems and applications.
  • Follow a reporting framework to communicate the test results.
  • Troubleshoot performance related issues.
  • Work closely with cross-functional peers in operations, security, product development, customer support and quality assurance.
  • Exhibit in-depth knowledge of the business processes involving architecture, relationship between systems, and systems flow of end-to-end designs for network and engineering systems.
  • Review and edit and/or author technical correspondence.
  • Requirements:

  • 7+ years of deep Windows Client, Windows Server, Remote Desktop and Active Directory experience.
  • 3+ years experience of performance engineering and testing in a large scale, production environment.
  • Must possess strong written and oral communication skills.
  • Job Preferred Skills:

  • Prior experience working with the LoginVSI/LoginPI tools.
  • Experience in a large-scale cloud/service provider environment.
  • Experience with Visual Studio, specifically C#.
  • Knowledge of technical infrastructure disciplines – e.g. servers, networking, and storage solutions
  • Location
    Hudson, NH

    Seniority Level
    Mid-Senior level

    Employment Type
    Full-time

    Job Function
    Sales, Business Development, Management

    Industries
    Information Technology & Services, Computer & Network Security, Computer Software

    Inside Sales Manager

    We are looking for an experienced Inside Sales Manager to oversee and support our inside sales representatives’ team. The Inside Sales Manager will monitor sales metrics and manage the entire sales administration process. They will collaborate with various professionals in all departments, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment.

    They should also be able to lead and motivate the sales team to achieve specific goals. Ultimately, the Inside Sales Manager should be able to build a high-performance sales team to ensure customer satisfaction.

    Responsibilities

    • Manage the inside sales representative’s team and productivity
    • Set and track sales targets for your team
    • Suggest and implement improvements in the sales administration process
    • Coordinate department projects to meet deadlines
    • On-going Coaching and training of Salespeople
    • Hiring and recruiting of new sales agents as needed
    • Report on sales metrics, productivity and suggest improvements
    • Prepare monthly, quarterly and annual sales forecasts, pipeline reports etc.
    • Research and discover methods to increase leads and opportunity engagement
    • Build an open-communication environment for your team
    • Work with Sales Director to understand clearly overall sales capacity
    • Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales

    Requirements

    • Proven work experience as an Inside sales manager 3- 5 years
    • Hands-on experience with CRM software and MS Excel
    • In-depth understanding of the sales administration process
    • Excellent interpersonal and team management skills
    • Strong analytical and organizational skills
    • Numerical abilities and problem-solving attitude
    • BS degree in Business Administration or relevant field
    • SaaS inbound sales experience

    Location
    Bozeman, MT

    Seniority Level
    Entry level

    Employment Type
    Full-time

    Job Function
    Information Technology

    Industries
    Marketing & Advertising, Information Technology & Services, Computer Software

    Junior Service Desk Analyst

    We are on a mission to transform the accounting industry by providing the best, most advanced cloud technology solutions and service. We need smart, hard-working, caring, ambitious talent to keep up with our growth and to figure out better ways to solve new technical challenges.

    This position was designed for people just starting out in their IT career. Our goal is to effectively train you to promote you as fast as possible into our Level 1 Consultant position. Most people get promoted after 3-6 months.

    What You Will Do

    You will work on a team with other Junior Consultants to provide excellent technical support of our cloud products and services. This role is designed to train you in the skills needed to become a Level 1 Consultant. You will serve as a first responder to requests from our clients and will troubleshoot requests that you can solve in 30 minutes or less. As you grow in the role you will take on more and more challenging requests that take longer to solve.

    Your goal is to build a strong reputation among our clients of effective troubleshooting and exceptional customer service. Most of the support you provide is done remotely through chat, email, phone, and remoting in. The problems you will solve will look different daily and will give you a broad range of experience in technical support. Specifically, you will

      • Provide technical support to cloud servers, applications, and managed workstations
      • Problem solve issues related to servers, connectivity, networking, printers, applications, virtualization, security and directory services
      • Ensure a positive client experience and high client satisfaction
      • Function as a first responder to new tickets or calls on client’s technical issues.
      • Limit troubleshooting to 30 minutes in order to provide rapid response to continually incoming support requests
      • Assist in developing documentation, knowledgebase and best practice guides
      • Communicate highly technical information to both technical and non-technical users
      • Escalate your client request upward if you can’t solve it

    Requirements

      • You love technology and helping others use it
      • You are amazing at troubleshooting problems
      • You can wear many hats and quickly shift gears from one kind of problem to the next
      • You can easily communicate tech to non-technical people with a soft touch
      • You have experience in customer service and can stay calm and collected under pressure
      • You are self-driven and absolutely love to learn
      • You are talented at managing expectations and your time
      • You love collaborating across teams and are personable, helpful, and incredibly detailed
      • You have always been the go to person for computer questions in your family or among your friends
      • You have built your own computer and have explored learning more about IT in your free time
      • You are pursuing certifications and/or have recently finished your IT degree

    Benefits

      • 401k with company match
      • Comprehensive health benefits
      • Progressive PTO policy
      • Training Sponsorships
      • Casual dress code
      • Office ping pong and shuffleboard tables
      • Fun company events
      • Office snacks
      • Normal office hours

    About Us

    Right Networks is a fast-growing tech business with locations throughout the US and Canada. Right Networks gets all your critical accounting and business applications into the cloud so your team can work from anywhere, making it that much easier to collaborate, onboard teammates, and even expand your business into new geographies.

    It is an exciting time to join the Right Networks TEAM, you will enjoy many benefits including

      • Highly Competitive salary
      • Matching % 401k
      • Company subsidized health, dental, vision, life insurance, long and short term disability
      • Generous PTO Bank
      • Company outings and events

    “Right Networks is a fast-growing, dynamic company with a great culture. I’m happy to be at a company that has such a strong focus on both employees and customers.”

    Steve Perras

    Transform your business.

    With our cloud-connected application ecosystem, there are no boundaries. Achieve the flexibility that is critical to serve your clients and run your business.