Due to many recent security breaches with cloud and software providers, you may be motivated to take a deeper look into the legal agreements by which you are bound. This PSA serves as a heads-up on some things you should look for in a cloud Master Services Agreement.
First and foremost, be wary of legal agreements that do not define a breach of that agreement. If you are the sorry victim caught in this type of agreement, despite evidence showing a lack of integrity by a provider, you may be on the hook for the complete term and fees (think a building lease). So, while you may have been relieved thinking that going to the cloud would make it less likely you would be held hostage by hackers, you could now effectively be held hostage by your provider if you find your self in such an agreement.
Things to look for:
While this is by no means an exhaustive list, it is meant to provide some simple guidance and speak to the character of the party you are looking to do business with.
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