Come join the Right Networks team.

In addition to being a really nice group of people (or so we’re told) we’re also on a mission. See, we believe deep in our tech-loving hearts that accounting can just be done better — so much better! — in the cloud.

Working at Right Networks

Right Networks is a fast-growing tech business located in Hudson, NH. We are the world-leader in delivering cloud connected QuickBooks Desktops to CPA firms, Accounting Professionals, and small businesses who are looking for a way to streamline their workflows and processes. Our HyperRight™ technology, along with Microsoft solutions, allows us to deliver an enterprise-class cloud platform.

As a Right Networks employee, you will enjoy many benefits including:

  • Competitive salary
  • Matching 401k
  • Company paid health, dental, vision, life insurance, long and short term disability
  • Generous PTO Bank
  • Company paid daily catered lunch
  • Company paid snacks and drinks
  • On-site gym
  • Company outings and events

Current Openings

Customer Success Implementation Specialist

The Customer Success Implementation Specialist will open a relationship with the customer immediately after sales and take them through a defined set of on-boarding and implementation milestones before transitioning the account to the Customer Success Manager.

Duties

  • Create a complementary experience for the customers as a first touch point after sales.
  • Generate remote sessions with customers as needed to support migration documentation.
  • Document all communication and progress while working with a customer.
  • Execute implementation strategies based on the customer type.
  • Stay up-to-date on the status of each rollout.
  • Create reporting to reflect the state of implementation for each account.
  • Participate in both group and individual conference calls with customers to set expectations, collect details, and to confirm expectations have been met.
  • Manage the service scheduling software to send service requests into the support group.
  • Write and publish agent instructions for each migration or service activity performed.
  • Execute implementation surveys to find areas for improvement.
  • Navigate and eliminate roadblocks to ensure the customer is receiving the right level of attention.
  • Develop an intimate understanding of customer businesses and objectives.

Qualifications:

  • 1 year of hosting support or customer service
  • Exceptional written and verbal communication skills
  • Ability to multi-task and work under pressure

To apply to this position, please email a copy of your resume to careers@rightnetworks.com.

Account Management Representative

Our Account Management Representative will interact with existing customers reactively and proactively to provide information about products and services. The representative will assist in making account level changes to meet the needs of the customer.

 

Essential Functions:

  • Answer and resolve inquiries from external and internal customers via multiple channels (e.g. phone, email, and chat).
  • Engage in an outbound dialog with specific customers on a range of topics.
  • Use internal tools to provide account level services to our customers by adding, modifying, or removing products.
  • Work with team members to deliver new accounts to customers with accuracy and efficiency and in accordance to our internal SLA.
  • Maintain strong documentation and multi-tasking skills.
  • Has an ability learn and understand our products/services and proprietary software.
  • Retrieve and interpret information about an account with accuracy and efficiency.
  • Review cancellation trends and assist customers in maintaining a positive experience.

 

Qualifications:

  • 2+ years of call center experience preferred
  • 1 year of sales experience preferred
  • Some IT experience preferred

 

Education:

High School education or equivalent

To apply to this position, please email a copy of your resume to careers@rightnetworks.com.