Harsch Business Services Success Story

Nightmare Security Stories Drive Harsch Business Services to Act

Mary Harsch had seen enough. The principal and founder of Harsch Business Services, a five-person accounting and business consulting firm based in Ohio, had a client whose security application made critical files difficult to access. Harsch would have to log into the application and find files for her client—but only when the client herself wasn’t on her computer. It was a logistical nightmare. And what’s worse, the security app didn’t even work.

“I wanted to pull my hair out,” Harsch said. “I was having to work around her, and that client gets hacked a lot. People are constantly getting checks stolen, or people are copying them.”

Not only was the client’s security app leaky, it was also slow.

“This client doesn’t understand how much time I’m wasting getting into the system and then sitting there,” Harsch explained. “I could get up, get a cup of coffee, come back to my desk and it might be ready.”

Other clients had even bigger problems.

“I know that there is thievery of all kinds,” Harsch explained. “With me having tax programs, I just know I have to be really careful. With Right Networks, I know that my security setup is working the way it should be working.”

Mary Harsch
Mary Harsch


A Client’s Business is on the Brink After an Attack

It was a situation Harsch saw playing out repeatedly: clients unprepared for cyberattacks and putting their businesses at risk.

“Some people have had their QuickBooks hacked to the point where they [the hackers] could access client credit card numbers,” said Harsch.

But one of her clients suffered an especially frightening—and still unresolved—security breach. The client hired a programmer who took down the company’s firewalls to make some changes to its systems. Unfortunately, the programmer never put the firewalls back up.

With the company’s defenses down, Russian cybercriminals swept in and made away with social security numbers, birth dates and other critical pieces of customer information. The attackers demanded a ransom from the company. The programmer had no insurance to cover a cyberattack. And the company itself had very little.

So far, the company has spent at least $100,000 to try to recover data and mitigate negative results from the attack. But the damage was done. Currently, the company’s ability to survive is questionable because customer trust has begun to falter.

Harsch Business Services Embraces Smart Security Management

Tired of hearing about security disasters and dealing with apps that didn’t do what they were designed to do, Harsch turned to Right Networks to secure her clients’ data and give both her and her clients peace of mind. A longtime customer of Right Networks cloud hosting for QuickBooks Desktop and Drake, Harsch implemented Secure Workstation and enrolled herself and another consultant in Security Awareness Training.

These two offerings are services that help firms achieve Smart Security Management, a strategy created by Right Networks that delivers not just the same enterprise-level data protection that big banks enjoy but also up-to-date training for consultants on how to prevent security breaches.

Secure Workstation keeps data secure in the cloud with minimal intervention on Harsch’s part. And training has helped Harsch and her employees stay current on security threats and how to avoid them.

“We found it valuable because you just don’t think about security, but now that you have to look at it every month, you say, ‘OK I remember this now.’ It brings your awareness level up,” Harsch said.

Aside from peace of mind, Harsch said she also enjoys the speed and ease of use Right Networks’ security apps provide, as well as U.S.-based support available 24 hours a day, 7 days a week.

“I do work unusual hours,” she stated. “Evening is when I can get things done. Sometimes I wake up on weekend mornings, have some coffee and get some work done.”

With the Smart Security Management concept in place, Harsch says she’s confident that she will avoid the nightmare scenarios she has seen her clients experience. She’s also being proactive about educating her clients on security.

Mary Harsch Spreads the Word About Right Networks

Through the Right Networks Customer Advocates Program, Harsch is actively recommending that clients adopt Smart Security Management as well as Right Networks cloud hosting. Some clients have already made the move, and she’s working on others—including those that have suffered their own security nightmares.

“I know that there is thievery of all kinds,” Harsch explained. “With me having tax programs, I just know I have to be really careful. With Right Networks, I know that my security setup is working the way it should be working.”

Ready to protect your firm’s data and sleep better at night? Contact Right Networks today.


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