System Requirements

Web Login System Requirements

Network: Broadband or equivalent high-speed connection highly recommended. Satellite internet is not recommended, due to the high level of latency the connections experience. Outbound port 3389 needs to be open in order to connect.
OS: Windows 7 or later (Windows 7, 8, 8.1 and 10)*.
Browser: Microsoft Internet Explorer 11.0. Other browsers such as Chrome, Firefox and Safari will not work with the web login option. The Microsoft remote desktop client will need to be used instead.
Display: 1280x1024 or greater (for QuickBooks) recommended.

The client software is downloaded automatically when you login through our website.

Windows Requirements – Using Microsoft’s Remote Desktop Connection

Network: Broadband or equivalent high speed connection highly recommended. Satellite internet is not recommended, due to the high level of latency the connections experience. Outbound port 3389 needs to be open in order to connect.
OS: Windows 7 or later (Windows 7, 8, 8.1 and 10).
Display: 1280x1024 or greater (for QuickBooks) recommended.

The Remote Desktop software needed to connect to Right Networks is built into Windows 7 and later.

Mac OS X

Microsoft RDP Client needed – can be downloaded here: https://itunes.apple.com/us/app/microsoft-remote-desktop/id715768417?mt=12
Network: Broadband or equivalent high-speed connection highly recommended. Satellite internet is not recommended, due to the high level of latency the connections experience. Outbound port 3389 needs to be open in order to connect.
OS: OS X version 10.9 or newer
Display: 1280x1024 or greater (for QuickBooks) recommended.

Mobile Device

Android – please check the application store to see if the RDP client is compatible with your hardware.
A link to the package can be found here: https://play.google.com/store/apps/details?id=com.microsoft.rdc.android&hl=en
iOS – please check the iTunes store to see if the RDP client is compatible with your hardware.
A link to the package can be found here: https://itunes.apple.com/us/app/microsoft-remote-desktop/id714464092?mt=8

Bandwidth Usage

Usage varies widely based on client-side Remote Desktop settings and the application being used within the environment.

  • Typical QuickBooks usage: 100-300Kbps
  • Heavy QuickBooks usage: 400-700Kbps
  • Internet Explorer: 2Mbps +
  • Microsoft Word: 80-180Kbps
  • Microsoft Word (font smoothing enabled): 150-350Kbps

Bandwidth Caps: If your network connection has a data cap (typical with mobile networks), we recommend using a data meter to track usage in order to avoid data overages.

Supported RDP Clients

Windows – RDP client version 7 higher.

Mac – RDP client 8.0 or higher.

Mobile Devices – Microsoft Remote Desktop 8.0 or higher for Android or iOS.  Other 3rd party RDP applications may work, but have not been tested by Right Networks.

Linux** – KRDC builds will allow connectivity.  If you need to print we recommend using the TSPrint rdesktop build located here: http://www.terminalworks.com/remote-desktop-printing/downloads

*Please note, Windows XP and Vista are no longer supported by Microsoft.  While customers utilizing these operating systems should be able to connect, Right Networks will not provide troubleshooting around setup, connectivity, file uploads/downloads, printing and scanning.

**Linux connectivity and printing is compatible with Right Networks, however technical support for these products is limited to our published self-help articles.